1. Do you have any minimum order?
No minimum order at present.
2. How can I place an order?
You may see the purchase guidelines details.
3. How can I view my orders placed before?
You can do the following steps:
A, Login in.
B, Click Order history on the left navigation bar.
C, Click the order number to view the order you placed before.
4. How can I change my order?
If you have already submitted the order, just contact us to change it. Our customer service will do it for you.
5. What’s your label? What should we do if we want our own label?
We have different label series. The labels may be different in different styles. If you order 300pcs for single style and single color, or order amount above 5000USD, we’ll produce and use your own labels. Otherwise, we can only provide our own labels.
6. If I have submitted my orders, can I still add items to it? How can I change my payment method?
Contact our customer service to add for you or change payment method. Or, you can place a new order and then combine it with your previous order.
7. What will happen if there are out-of-stock items in my order after payment?
Usually there are 5% items out of stock. We'll contact you for the out-of-stock items in 1-2 days after payment received, and you can make replacement, or just ask us to send out the ready items. We'll recalculate the item prices and shipping fee. All excess payment would be credited to your balance account for latter use. If you want, we can also refund to your Paypal account.
8. Can I confirm stock status with you before payment?
Yes, you can contact us before payment, we’ll check and inform you which items are out of stock. But as you know, our stock status is changing every hour, so we can’t promise that the items will be still in stock when we prepare your order.
9. Can I make a sample/trail order?
Yes you can. Just place trail order online and then make payment.
10. What should I do when fail to place order?
Steps:
A. Use other browsers. There’re many browsers you can use, such as IE, Firefox, Google chrome, Safari, Opera, etc.
B. If it still doesn’t work, you can copy the goods list including item number, size and color; send us by email together with your username on our site, and also your full shipping address. We’ll place the order for you and then let you know.
11. Can you separate my order to several packages in order to avoid tax in custom?
  yes,but our shipping cost is based on one shipment,and every shipment will be less than 8kgs, if the goods you order more than 8kgs, we will have to make partial shipment,and the shipping cost will be added accordingly caused by different shipments.
12. Why my cart is empty when I open it again next day?
Because our system stores the cart in the cache of the browser, so once the cache has been cleared, the cart will be empty. If you can’t finish order in one time, just add it to favorites and add them to cart when you can finish order.